Bespoke Business Systems

Our bespoke business systems have undergone continual development over the last 20 years.

Our in-house developed bespoke IT platform represents a considerable capital investment and offers our customers features and services which are not available from off the shelf packages.

Highly Robust & Efficient:

Our systems are highly robust; it performs hundreds of automated checks to ensure every single order is accurately processed, delivered on time and meets the strict requirements of our Quality Management System (QMS). Our business systems manage every aspect of our daily operations from enquiry capture through to delivery to a customer's premises. By setting the strictest controls for the way every order passes through our business, we ensure we keep our levels of customer services to an absolute premium.

Stock Management:

Our systems use sophisticated algorithms to manage stock levels daily. We use a combination of historical demand, known future demand and strategic planning as inputs to maintain stock levels that give us the best chance of being able to satisfy the next incoming customer order from stock.

Order Processing:

We aim to process every order we receive accurately and efficiently, meaning that our customers get exactly the materials they want, and they get them on time. At the same time, we've worked to make our systems flexible, allowing customers to order materials in whatever units of measure they want using their language or descriptions.

Where performance matters:

When you purchase high-performance materials from Smiths High Performance, you will join some of the biggest and best global engineering companies. We are a Tier 1 supply chain partner to the world's leading motorsport companies. Our unique business structure and ethos allow us to offer services otherwise unavailable in this market sector.